Miro Medvedec is a management and engineering professional with extensive experience in international markets. As an engineering and maintenance manager for Huhtamaki’s food container plant in New Vienna, Ohio, from 2003 through 2005, Miro Medvedec oversaw and implemented training and safety programs as well as the plant’s U.S. Food and Drug Administration (FDA) compliance.
Huhtamaki Inc., a Finland-based company widely known for its Chinet brand of disposable tableware, must create products that meet FDA standards for packing all types of food. In addition to regulating food and cosmetic safety, the FDA has compliance programs for major industries including biologics, bioresearch monitoring, devices/radiological health, drugs, and veterinary medicine.
The FDA conducts investigations in each of the categories in which it has oversight responsibilities, and many of these reports are available online. These reports provide an overview, the specifics of what was studied, and the results of the findings including any recommendations. These studies lead to changes in the industry to aim at providing safe products for consumers.
Miro Medvedec spent five years with DME Company in Madison Heights, Michigan, as manager of the Ohio customer base. In addition to promoting new products among the existing customer base, Miro Medvedec focused his efforts on improving the company’s overall level of customer support.
The importance of exceptional customer service in any industry cannot be understated. Businesses can improve customer service by focusing on four key areas: reliability, responsiveness, product quality, and communication. Reliability is the underlying theme of all customer service efforts. When a business claims a product or service will be provided, those claims should be consistently met. When a company fails to make good on these promises, customer support representatives must act immediately. This leads to the second tenet of quality customer care, responsiveness. Studies have shown that the majority of customers will return to a vendor that has made mistakes in the past if those mistakes were corrected in an effective and personable manner.
The product itself plays a key role in customer care. A high-quality product is one of the most direct ways to reduce customer complaints, while a product that delivers more than promised can lead to invaluable word-of-mouth advertising and a growing customer base. Finally, interoffice communication is vital to any successful customer service operation. No single employee can fulfill every customer need, but an open channel of communication between multiple departments can shorten the time in which customer issues can be resolved.